Courier Shipping

Please send the faulty drive (and backup drive if applicable) via express courier to JiWang Data Recovery Center:

Recipient: Deng Yanjun

Address: Rooms 1322-1323, Buynow Technology Building, No. 23 Jiaogong Road, Hangzhou

Phone: 0571-88904011 / Fax: 0571-88904011

Mobile: 18857148111

ZIP Code: 310012

Recommended Shipping Carriers

Carrier	Official Website	Priority
EMS	EMS	Recommended
SF Express	SF Express	Recommended
YTO Express	YTO Express
STO Express	STO Express
ZTO	ZTO Express

Your data is valuable. Please pack your storage media securely before shipping.

Packaging: Hard drives can withstand significant shock when unpowered. However, to prevent damage from impacts with hard objects during transit, please follow these packaging guidelines:

1. Pack the device yourself rather than relying on the carrier. When shipping hard drives, optical discs, floppy disks, memory cards, or other removable media, use a rigid cardboard box filled with anti-shock foam, newspaper, and soft plastic padding (see example below). If possible, wrap the device individually in at least three layers of high-quality bubble wrap or foam to cushion against external impacts. Fill all empty spaces to prevent movement and damage.

2. Clearly mark 'Fragile' and 'Handle with Care' on the outer box.

3. To protect against rain or liquid exposure during transit, consider wrapping the outer box in waterproof material.

4. Whenever possible, choose a reputable major courier service to ship your data recovery media.

We will contact you promptly upon receipt to confirm delivery and provide diagnostic results.

Hard Drive Packaging Example (The image below shows ideal packaging. If these materials are unavailable, please use ample newspaper and foam for shock absorption):

Hard drive packaging example for data recovery shipping

Shipment Details:

If possible, please include a note with the following information in your package:

1. Your return address and phone number (required).

2. The circumstances under which the device failed.

3. A description of the symptoms and the location of the data to be recovered (e.g., C: drive or D: drive).

4. Any recovery methods you have already attempted. Please provide as much detail as possible, as improper handling can complicate recovery.

Providing this information helps us diagnose the issue more efficiently and improves recovery outcomes.

Alternatively, you may simply provide your phone number, and our engineers will contact you upon receipt of the drive.