Terms and Conditions

The following terms and conditions govern your request for, purchase of, or receipt of data recovery services provided by JiWang Data Recovery (hereinafter referred to as "JiWang," "we," "us," "our," or "the lab"), with offices located at:

Room 1322, 13th Floor, Buynow Technology Building, No. 23 Jiaogong Road, Xihu District, Hangzhou

Room 1323, 13th Floor, Buynow Technology Building, No. 23 Jiaogong Road, Xihu District, Hangzhou

Updated: October 22, 2026. Please read this information before commissioning a service. The actual service provider is identified in the agreed service documents. This update does not automatically change an existing engagement or exclude statutory rights.

Assessment, quotation and authorization

Assessment and diagnosis are free. Assessment identifies recovery possibilities, the work involved and possible parts requirements, so that scope, charges, estimated timing and acceptance criteria can be explained. Dismantling, clean-room work, parts and other operations requiring separate approval should be explained, including material risks, and authorized in advance. Sending a device alone does not authorize undisclosed charges or unrestricted disposal of devices or data.

Please provide the correct device and fault history and confirm your authority to commission work on the device and data. Recovery, parts, expedited work, shipping and delivery media charges should be identified before the relevant service; additional charges require confirmation. Estimated timing depends on the fault, and material changes affecting progress should be communicated.

Recovery results and acceptance

Overwriting, encryption, physical damage and actions after a fault may prevent recovery or limit it to some data. Results should be checked against the agreed target files, usability and delivery scope. An individual successful case does not guarantee recovery for every device. Specific risks should be explained without excluding legally required responsibility.

Charges, cancellation and refunds

The policy of no data recovery service fee when recovery is unsuccessful remains in place. The customer bears return shipping charges for the original device. Acceptance and settlement for partial recovery, parts and separately agreed items, cancellation and refunds should follow terms disclosed in advance that are legally valid, rather than a blanket no-refund clause.

Payment, delivery and device return

Payment and data delivery are separate matters. Payment methods and timing follow the agreed engagement; Alipay, WeChat and bank accounts are payment channels, not recovered-data download accounts. Data delivery methods, media and associated charges should be confirmed separately, with file acceptance as agreed.

Return or disposal of original devices, enclosures and accessories should be explained when the service is commissioned. If collection is overdue, the customer should first be contacted through the agreed channels and the matter handled lawfully. Passage of time alone does not authorize unrestricted disposal, disclosure of data or release from confidentiality obligations.

Confidentiality and purpose

Devices and data must not be used beyond the confirmed recovery service without separate customer authorization or a legal requirement. Case publication, training or other uses require separate authorization review. Unauthorized access should be restricted, and confidentiality does not automatically end when collection is overdue.

Retention of recovered copies, delivery checks, extensions and deletion should be confirmed for the actual service. Retention arrangements may differ between services. Please confirm the period applicable to your engagement with the service representative.

Risks and responsibility

Existing device damage, disclosed technical limitations, transport risks and service-provider fault should be distinguished. Responsibility follows applicable law and legally valid agreed terms. Blanket customer-risk clauses or liability limited to intentional damage do not exclude statutory responsibility. Packaging, insurance and transport incidents should be discussed for the actual shipment.

Contact and disputes

Provide accurate information necessary for contact and performance of the engagement. Do not submit account passwords, payment passwords or card security codes through ordinary inquiries. Contact the actual service provider or sosit@foxmail.com about service, privacy or disputes. If discussion does not resolve a dispute, applicable complaint, mediation, arbitration or court procedures may be used in accordance with law and a valid agreement.